Privacy Policy

1. Introduction

Culzan Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website culzan.com, use our services, or interact with us in any way.

We are registered in England and Wales under company registration number 15847293. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide

• Contact information (name, email address, phone number, company name)
• Business information provided during consultations
• Communication records from emails, phone calls, or contact forms
• Technical requirements and specifications for projects
• Payment and billing information for services rendered

2.2 Information Collected Automatically

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy for more details)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our networking services
• To respond to your enquiries and provide customer support
• To send you service-related communications and updates
• To process payments and manage billing
• To improve our website and services
• To comply with legal obligations and protect our rights
• To send marketing communications (with your consent)
• To analyse usage patterns and improve user experience

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Consent: Where you have given us explicit consent to process your data
• Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Processing necessary to comply with our legal obligations

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., hosting providers, payment processors)
• Professional advisers (e.g., accountants, lawyers) bound by confidentiality obligations
• Regulatory authorities, law enforcement, or other third parties when required by law
• Business partners with your explicit consent

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our relationship and the type of data.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

9. International Transfers

Your personal information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us: